Recording begins disabled.
A workspace or destination policy must explicitly enable recording. If the effective policy requires a caller announcement and none is configured, the routing decision fails closed to no recording.
The call keeps the decision it received.
Each call preserves the recording policy source, notice text, instruction timestamp, and decision reason. Later configuration changes do not rewrite that historical record.
Jurisdiction still determines the requirement.
Consent and notice laws vary. The service does not determine which law applies and does not represent that an announcement alone satisfies every requirement. Obtain qualified guidance before enabling recording.
Never capture payment-card details.
Use a dedicated, compliant payment mechanism. Never ask a caller to provide card details while a recording is active, and do not rely on this service to collect payment information securely.